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Pending …
Recent (7d) …
All …
⚑ Auto Activity …
πŸ“Š Report
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Quick Help
A 1-minute tour of this dashboard
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Open the full visual guide β†—

A complete illustrated guide in a new tab β€” printable to PDF. Perfect for new officers.
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Welcome

This dashboard brings every comment & message from your πŸ“˜ Facebook, πŸ“· Instagram & 🟒 WhatsApp into one place. The AI suggests an action β€” you decide.

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The tabs

Pending waits for you · Recent (7d) recent decisions · All everything · ⚑ Auto Activity what automation handled.

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Filters

Narrow by Channel (Facebook / Instagram / WhatsApp), specific Page, or Category.

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Channel badges

πŸ“˜ Facebook Β· πŸ“· Instagram Β· 🟒 WhatsApp β€” every item shows where it came from (comment or message).

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Reading a card

Shows πŸ‘€ who & πŸ• when, the text, the page, AI category & confidence, 🌐 language, and the suggested action.

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Buttons match the comment

βœ“ Accept good comment β€” clears it.
βœ“ Hide it↩ Keep it spam.
βœ“ Send replyβœ• Don't career / compliment.
βœ“ Mark handled🚫 Hide complaint / question.
βš• Acknowledge ADR (pharma) β€” stops the re-alert emails.
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Categories

Spam hide Β· Complaint stays visible Β· Question answer Β· Career auto-reply Β· Compliment / Off-topic accept Β· ADR (pharma) PV emailed, then hidden.

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Messages & WhatsApp

Private messages (Messenger, Instagram messages, WhatsApp) can be replied to but not hidden. WhatsApp replies must be within 24 hours.